SANTA CLARA, Calif. (January 13, 2003) - Solid Data Systems, the leader in solid-state storage systems, today announced that it has signed a two-year service and support agreement with Anacomp, Inc., a global provider of information outsourcing, maintenance support, and imaging and printing solutions. The agreement allows Solid Data to extend its service and support coverage to include global, integrated support provided via Anacomp. Customers who purchase their Solid Data systems through reseller arrangements with the major server vendors will continue to have the option of receiving service through those parties.
"We are committed to providing our customers and resellers with the best support possible, and we believe Anacomp has set the standard for customer satisfaction in global on-site support," said Stan Singer, senior customer support manager for Solid Data Systems. "Anacomp's excellence in field engineering, logistics management, engineer training and certification will enable Solid Data to provide our customers with a world-class, global support organization."
By extending its service and support coverage with Anacomp, Solid Data end-users and channel partners will receive access to a fully integrated 24x7 call center staffed by experienced, quality-driven technical support engineers who will be available for immediate response. For additional support, field engineers can be dispatched on-site to diagnose faults, carry out repairs and re-test devices, eliminating the time and expense often associated with equipment repair. End-users of Solid Data products will also experience minimal overhead and downtime due to quick and qualified problem resolution, and resellers will receive best-in-class global support from a platform neutral partner.
"We are pleased that Solid Data Systems has chosen Anacomp to extend its service offerings," said Hans Hedfeld, senior vice president of multi-vendor services for Anacomp. "Solid Data's industry leading technology, combined with Anacomp's reputation for service excellence, is a great match for transaction intensive, mission-critical environments."
About Anacomp
Anacomp, Inc. provides comprehensive information outsourcing, maintenance support,
and imaging and print solutions to more than 7,000 businesses and organizations
in 70 countries either directly or through its worldwide network of dealers and
distributors. Founded in 1968 and headquartered in San Diego, Anacomp offers a
full range of solutions for the secure capture, production, presentation,
retrieval and archive of critical business documents, as well as professional
services for mass storage, computing and networking equipment. Current product
and service offerings include digital document services, document imaging
services, print and micrographic services, business continuity services,
multi-vendor services and support, and imaging and print systems and supplies.
For more information, visit Anacomp's web site at
www.anacomp.com.
About Solid Data Systems
Solid Data Systems is the leading global provider of solid-state storage systems
that multiply the throughput of business-critical, transaction-intensive
applications. Solid Data's products are based on solid-state memory technology
and provide near-instant access to data storage. These compact, rack-mount
systems combine the speed of main memory with the persistence (non-volatility)
of external disk storage - enabling enterprises to multiply the transaction
performance of general-purpose systems, reduce complexity, and scale their
infrastructures cost effectively. Customers include global telecommunications
equipment integrators and financial service providers. Visit Solid Data on the
web at www.soliddata.com.
The Solid Data logo is a registered trademark in the United States and/or other countries of Solid Data Systems, Inc. Anacomp is a registered trademark of Anacomp, Inc.
Media Contact:
| Jerry Martuscelli |
| Solid Data Systems +1 408-845-5794 |
| jmartuscelli@soliddata.com |